Reviews Appendix B: Restaurant Reviewer’s ChecklistAppendix description or content:
Collect the following information, and add comments where useful, during your visit to the restaurant. Fold this form into a math book, put it in your lap or take it with you on a bathroom visit — do whatever it takes (short of lying, if you are questioned directly) to avoid the employees understanding what you’re doing.
ü Restaurant name: Web page:
ü Address: Hours:
ü Phone: Dress code:
ü Type (Asian, burgers, etc.): Credit cards:
ü Describe the neighborhood:
ü Owner’s name:
ü Manager’s name:
ü Chef’s name:
ü Tell the story of the restaurant. When did it first open? Who opened it? Why? How has it done since then? (To get this, you may have to interview a manager or owner — something best undertaken AFTER your first visit to the restaurant.)
❍ What’s your mood like as you enter the restaurant? Are you feeling grumpy? Overly hungry? These things can make a difference.
❍ Do you have any biases against the kind of food you’re about to eat? Against the restaurant? You’ll want to control these or come back another time.
❍ What does it look like outside of the restaurant?
❍ Your first impressions of the inside? Note physical details, décor, atmosphere)
❍ What is the auditory environment like? (Any music? What’s the noise level like?)
❍ Describe the physical layout (how many rooms? tables? spacing between tables?
❍ Describe the waiting area
❍ Describe the testrooms
❍ Describe the clientele? (Nationality, class, age, gender, other?)
❍ What does the printed menu look like? Is there a theme? Easy to understand?
❍ Is it skimpy? Extensive? A wide range of choices? (Describe appetizers, drinks and desserts in addition to salads/soups and entrees)
❍ Range in cost? Are the prices reasonable?
❍ Are choices/prices comparable to other local restaurants?
Quality of food (Note each of the following for EACH dish)
❍ Physical description (moist, flakey, peppery, mushy)
❍ Serving size (large, small, etc.)?
❍ Speed of preparation
❍ Consistency in style?
Service (Describe your experience with each of the following)
❍ Waiting time
❍ Waitresses/Waiters (Number of table visits/nature of table visits)